Shipping Policy

Last updated: 2025.05

1.Delivery Options

Local Pickup (Free)

We offer free local pickup at our warehouses and showrooms in the U.S. and Canada. Once your order is ready, you will receive an email notification.
To schedule a pickup, please contact us at:
Phone: 716-880-8088
Email: usa@leapsportsfitness.com
Pickup Location:
171 Cooper Ave #110
Tonawanda, NY 14150
United States

Domestic Shipping (USA & Canada)

We offer shipping across the United States and Canada.

-Shipping Rates：
Shipping costs are calculated at checkout based on your shipping address, and the size, weight, and quantity of the items in your order.

-Shipping Method：
We use third-party shipping carriers including USPS, FedEx, and Freight companies (for oversized or heavy items).

Note: Orders that violate the carrier's shipping restrictions may be canceled. In such cases, a full refund will be issued.
Standard deliveries will be made to the curbside or driveway. Shipping does not include unpacking, installation, or carrying items into the building.

2. Processing & Delivery Time

Most orders are processed and shipped within 5 business days.
Orders containing oversized or heavy items may require freight shipping, which typically takes 7-10 business days for processing.

3. Freight Shipments

Oversized or bulky products will be shipped via freight carriers.
These deliveries are curbside only and may require the customer to be present at the time of delivery.

4. Shipping Restrictions

We currently do not ship to:
- P.O. Boxes
- APO/FPO military addresses
Additional fees or limitations may apply to remote or rural areas.
We reserve the right to cancel and refund orders that cannot be delivered due to carrier restrictions.

5. International Shipping

At this time, we only ship to addresses within the United States and Canada.
We do not offer international shipping beyond these regions.

6. Damaged or Lost Shipments

If your item arrives damaged, incomplete, or appears lost:
- Notify us within 48 hours of delivery
- Include photos of the package and item(s) when reporting damage
- We will work with the shipping carrier to resolve the issue

Leap Sports Fitness is not responsible for:
- Delays due to weather, carrier errors, or customs inspections
- Packages marked as "delivered" by the carrier but not received

7. Questions or Support

If you have any questions or concerns about your shipment, please contact us:
Leap Sports Fitness
Phone: 716-880-8088
Email: usa@leapsportsfitness.com